Privacy Policy
Website: www.cleanmate.net
Last Updated: 01/10/2024
At www.cleanmate.net ("we," "our," or "the Website"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our application.
1. Information We Collect
We collect various types of information to provide you with a better experience, including:
- Personal Information: Name, email address, phone number, contact details, and other information you provide when registering or making a transaction.
- Usage Data: Information related to your use of the website or app, such as your IP address, browsing history, and cookies.
- App-Specific Data:
- Location Data: If you provide permission, we collect your location data for service optimization, such as identifying nearby service providers or ensuring accurate delivery.
- File Access: With your consent, we may access your device's files for purposes such as uploading images or documents related to our services.
- Camera Access: With your permission, we may access your device's camera for activities such as uploading photos for your profile or submitting documents.
2. Purpose of Data Collection
The information we collect is used for the following purposes:
- To process orders or provide services.
- To communicate with you regarding order status or to provide marketing and promotional updates.
- To improve the user experience on our website and app.
- To analyze data for enhancing our services.
- To comply with legal obligations.
3. Sharing of Personal Information
We do not sell or rent your personal information to third parties, except in the following cases:
- When sharing with third-party service providers who assist in delivering services, such as shipping companies or payment processors.
- When required by law, such as in response to requests from government authorities.
- In the event of a company merger or acquisition, personal data may be transferred to the new owner.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption technologies (SSL) to safeguard data during transmission.
5. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Unsubscribe from our email communications.
- Request that we stop using your information for marketing purposes.
- Manage app permissions, such as granting or revoking access to your location, files, or camera, through your device's settings.
6. Cookies
Our website uses cookies to enhance functionality and improve the user experience. You can manage cookie settings through your web browser.
7. Policy Updates
We reserve the right to update or change this Privacy Policy as necessary. Any changes will be communicated via our website and app.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
User Data Deletion
At www.cleanmate.net, we respect the right of users to control their personal information. If you wish to have your personal data removed from our system, you can follow the steps outlined below:
Requesting Data Deletion
- You can request the deletion of your personal data by emailing us at [info@cleanmate.net]. Please specify the information you would like us to remove, such as your name, email, or any other relevant details.
Processing of Deletion
- Once we receive your request, we will verify it and process the deletion within 30 days. You will receive confirmation once the data has been successfully removed.
Exceptions
- Certain information may be retained as required by law, such as transaction records or data necessary to comply with legal and regulatory obligations.
App-Specific Permissions
Our mobile application may request access to the following:
Location Access:
- Purpose: To identify nearby service providers, track delivery status, or provide location-based services.
- How to Manage: You can enable or disable location permissions through your device's settings.
File Access:
- Purpose: To allow uploading images or documents required for completing service requests or updating your profile.
- How to Manage: You can control file access permissions through your device's settings.
Camera Access:
- Purpose: To take photos for uploading, such as profile pictures, document verification, or service-related requirements.
- How to Manage: You can enable or disable camera access through your device's settings.